FAQ

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Please allow 05 - 10 business days from the time your package arrives back to us for a refund to be issued.

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Shopping Information

1. Where do you ship your products from?

We ship our products from our warehouse in London, UK. If the item is out of stock, it will be shipped from our international warehouse.

2. How long will it take to process my order?

Our processing time is 1 - 3 business days before your order is shipped.

3. How long does delivery take?

Delivery times vary based on the warehouse:

  • UK Warehouse: Generally, delivery takes 5 to 7 business days.
  • USA: Orders usually arrive within 5 to 7 business days.
  • International Warehouse: Delivery typically ranges from 7 to 15 business days.

Please note that delivery times may be affected by factors such as location and local courier services.

4. How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your order through our website.

5. What happens if my item is out of stock?

If an item is out of stock in the UK, we will ship it from our international warehouse. You will be notified if this affects the delivery time.

Payment Information

1. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also accept PayPal and other secure payment methods.

2. Is my payment information secure?

Yes, we use SSL encryption to ensure that all transactions are secure. Your payment information is never stored on our servers.

3. Can I pay in installments?

We currently do not offer installment payment options. However, we may add this feature in the future.

4. Can I use a discount code on my order?

Yes, if you have a discount code, you can enter it at checkout. Only one discount code can be used per order.

5. What currencies do you accept?

While all transactions are processed in GBP (£), we accept payments in all major currencies. Your payment provider will convert your local currency to GBP during the transaction.

Order & Returns

1. How can I change or cancel my order?

To change or cancel your order, please contact us within 24 hours of placing it. Once the order is processed, it cannot be modified or canceled.

2. What is your return policy?

To change or cancel your order, please contact us within 24 hours of placing it. Once the order is processed, it cannot be modified or canceled.

3. How do I return an item?

To return an item, contact us with your order details and we’ll provide instructions on where to send the product. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

4. When will I receive my refund?

Refunds will be processed within 06 - 12 business days once we receive and inspect the returned item.

5. What should I do if I receive a damaged or defective item?

If your item is damaged or defective, please contact us within 48 hours of receiving it, and we will arrange for a replacement or refund.